Microsoft 365
Support Options
SMS is always there for you 24/7/365 full UK support & help. We offer 3 comprehensive levels of support to suit any business needs.
or call us on 01925 818448
What’s included with the plan?
If you would prefer us to do everything for you, adding users, setting up dns and more, then choose from Essentials or Premium support, both for less than a cup of coffee a month.
If you don’t have Microsoft 365 yet or you have it from a less supportive partner, give us a call and we’ll fix you right up. Call our Friendly team on 01925 818448.
Who benefits from the plan?
We at SMS understand that all businesses need different levels of support and technical guidance. To help with any Microsoft 365 support you may need we have created two new levels of support options. Just choose the service level that you think best suits your business. Simple.
Levels of support available
What dedicated enterprise apps are included with Microsoft 365 Enterprise?
Microsoft 365 moves beyond the standard Office apps and introduces your organisation to advanced services designed to make management, operations, and internal actions easier and more efficient.
- Max users24/7 SMS support (ticket support)
- 9-5 Monday to Friday (phone support)
- Nominated IT admins
- Office 365 licence assignment support
- SMS will escalate problems to Microsoft on your behalf
- Access to SMS’s Office 365 knowledgebase
- Access priority professional services (additional fee)
- Assistance with setting up DNS on domains held elsewhere
- Assistance with creating users/ groups, bulk imports etc.
- End users can request support directly
Standard Support - FREE with Microsoft 365
- Up to two IT administrators
Essentials Support
- Up to three IT administrators
Premium Support
- Up to five IT administrators
Why choose SMS for your cloud services?
Here’s why you should consider SMS first when looking for a cloud applications provider.
We really care
We take the time to understand your requirements and only recommend services that will be of positive benefit & best value.
We're the cloud experts
We were around before the cloud was even called the cloud. We really know our stuff and all our colleagues are experts in their field.
We're fully UK based
No more offshore call centres or people reading scripts. You will always get straight through to a UK based expert.
We're always here
SMS has 24/7/365 UK based support included as standard, always. We are always there for you.
We make it simple
We’re committed to taking the very best technology and making it simple to use. We will look after the tech so you can look after your business.
We're part of your team
We believe in working closely with you, understanding your needs and always delivering the best value.
Still have questions?
To take your first step click on the link to open a chat or fill in the following enquiry form.
Alternatively, email sales@smsbusinesscloud.com or call us on 01925 818448.
The full office package – always the latest versions
You’ll always have up-to-date versions of the full suite of Microsoft Office applications. Includes Word, Excel, Outlook, PowerPoint, Teams, Exchange, Access*, OneNote, OneDrive + 1TB cloud storage.
On all of your devices
Install on up to five devices per user. Work from local versions on desktops and laptops, or through apps and browsers on mobiles and tablets.
A Microsoft Office 365 email hosting plan offers a wealth of features which enable collaboration and communication while ensuring the security and compliance of your data. As a Microsoft Gold Partner, SMS provides all Microsoft Office 365 services at the best prices, with the best in UK support from our experienced technical engineers.
Instant communication
Keep in touch by email with large 50 GB Exchange mailboxes or instant message and video conference with Microsoft Teams.
Shared calendars and tasks
Outlook & Microsoft Teams features help you stay up to date with your colleagues.
OneDrive online storage
Easy collaboration and document sharing with 1 TB OneDrive storage.
Our mission is to ensure fantastic customer service from choosing and setting up your solution through to helping you to use the features. At SMS, we remove the technical burdens giving you a hassle-free experience from day one.
Safe & Secure – Email encryption
Maintain peace of mind with SSL/TLS encryption on all of your emails.
Secure data centres
Your information is stored in data centres that are accredited with the highest levels of data safety in Europe. Want to move your mailboxes to Microsoft Office 365 but worried about downtime or mail loss? Our specialist team of migration experts have moved many thousands of mailboxes successfully with no data loss.
Word 365
The word processor you know and love. Write letters, document your work, develop manuals and other long-form content.
Excel 365
Best application for building spreadsheets. Analyse data, develop models and create powerful visualisations.
PowerPoint 365
The world’s favourite application for building compelling presentations. Showcase the results of your analysis visually.
Outlook 365
Most fully featured email application. Manage your emails, appointments and tasks with Outlook.
Teams
Connect internally or externally easily and seamlessly. Tools for instant messaging, chat, video conferencing and screen sharing.
Exchange
Microsoft Exchange is the powerful email server technology powering your Microsoft Outlook client. Used by companies all around the world to manage their corporate email systems.
Microsoft Access
Create and manage your own database applications easily. Save time with pre-built app and spreadsheet templates.
OneNote
Capture your creativity and organise your thoughts with handwritten notes, drawings, screenshots, photos and videos. Collaborate on projects and documents.
OneDrive
Store documents online and access them from anywhere. Share files with team members and collaborate in real time.
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