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Available 24 x 7 x 365

Contact Support

Simply Mail Solutions takes great pride in providing excellent technical support services. We aim to ensure that you are so happy with our support you will want to tell others about our service! All our technical staff are passionate not just about providing great technical service but also explaining complex issues in an easy to understand way.

Our friendly support services are available to all our customers 24 hours a day, 365 days of the year. Unlimited technical support via email and phone is included free and all our support is provided using standard geographic UK phone numbers (NO nasty premium rate surprises) by UK staff (NO offshore call centres). We believe only by hiring, and continuously training, the best, can we ensure the great quality of support our customers expect.

Contacting our UK support team

Christmas Opening Hours: Our telephone support is open UK business hours, so support requests on bank holidays are via email only (December 25th, December 28th, January 1st)

Email set-up and support documents

Your control panel contains set-up guides, and other useful information, for setting up your email with Outlook, Android devices and iOS (iPhone & iPad) mobile devices.

Looking for MX record details?

They're available on our technical information page.

Latest support updates

For the latest support information, follow our Twitter support line.

Please note, the @simplyms_status Twitter feed is only for updates. Please direct all questions through our standard support channels.

Certified Partners

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