Support FAQ

Email support

SMS Private Cloud Exchange

For Exchange 2013 customers use this link: https://exchange.mse2010.com/owa

For Exchange 2010 customers use this link: https://exchange.simply.ms/owa

Log in to our control panel as an admin select subscriptions > choose the subscription you want to cancel > select cancel subscription

Log in to our control panel as an admin and select subscriptions > choose the subscription that the mailbox is in > select 'resources' > select 'upgrade resource limits' > reduce the amount of mailbox credits you have

Log in to our control panel as an admin and select 'buy additional resources'

If the red 'Failed' status has been there longer than 30 minutes please send an email to support@simplymailsolutions.com advising of the problem and include the task ID in the error message

Log in to our control panel as an admin and select the 'SMS Email Management' tab

Log in to our control panel as an admin and and select the 'Account' tab. Click on 'Admins' to add others

The first mailbox added to a company will take up to 30 minutes to become available. New mailboxes added to an existing company will take up to 10 minutes each- normally much quicker!

Email the bug though to controlpanel@simplymailsolutions.com giving as much information as you can (a screenshot would be great!). Many thanks!

Please see our guides page here

Office 365 FAQ

Software can be download here

Once signed in click 'Install Office 2016'

  • Sign in to Office 365 with your current email address and password
  • Go to Settings Settings: update your profile, install software and connect it to the cloud > Office 365 settings > Password > Change password.
  • Type your old password, and then type a new password and confirm it.
  • Click Submit.

Webmail can be accessed here: https://outlook.office.com/

The OneDrive for Business client can be downloaded here

Certified Partners

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