Support control panel guides

Email support

Hosted Email - Setup Guides

Outlook Software Downloads

Outlook 2013 - 32bit

Outlook 2013 - 64bit*

Outlook 2016 - 32bit

Outlook 2016 - 64bit*

*Only choose 64bit Outlook if you know you specifically need it. Most Windows computers will need the 32bit version

Hosted Email - How To Guides

Office 365 customers

Existing customer domain transfers

  1. Log into your control panel - https://cp.simplyms.com/
  2. Select Hosted Domains then, Transfer Existing Domain
  3. Enter your domain name and ENOM as the Transfer Key, then press Next
  4. Read through the Terms and Conditions and tick the box to accept then click next
  5. Now confirm your order and click Place Order
  6. Select Hosted Domains then select your domain and click DNS then DNS Records
  7. Click Add New DNS Record and add all dns records from your old provider
  8. Now update your name servers with your current provider to ns1.simplyms.com and ns2.simplyms.com then wait 24hrs for them to update
  9. Finally contact your current registrar and ensure the contact information on your domain is correct and have the IPS Tag updated to ENOM
  1. Log into your control panel - https://cp.simplyms.com/
  2. Select Hosted Domains then, Transfer Existing Domain
  3. Enter your domain name and TUCOWS-CA as the Transfer Key, then press Next
  4. Read through the Terms and Conditions and tick the box to accept then click next
  5. Now confirm your order and click Place Order
  6. Select Hosted Domains then select your domain and click DNS then DNS Records
  7. Click Add New DNS Record and add all dns records from your old provider
  8. Now update your name servers with your current provider to ns1.simplyms.com and ns2.simplyms.com then wait 24hrs for them to update
  9. Finally contact your current registrar and ensure the contact information on your domain is correct and have the IPS Tag updated to TUCOWS-CA
  1. Firstly, check your contact information and email address are correct on your domain
  2. Unlock your domain and obtain your transfer code (EPP) – You’ll need to get this from your current registrar
  3. Log into your control panel - https://cp.simplyms.com/
  4. Select Hosted Domains then, Transfer Existing Domain
  5. Enter your domain name and transfer key your current registrar provided you, then press Next
  6. Read through the Terms and Conditions and tick the box to accept then click next
  7. Select Hosted Domains then select your domain and click DNS then DNS Records
  8. Click Add New DNS Record and add all dns records from your old provider
  9. Now update your name servers with your current provider to ns1.simplyms.com and ns2.simplyms.com then wait 24hrs for them to update
  10. Now confirm your order and click Place Order

Certified Partners

partner microsoft
partner cisco
partner blackberry-3
partner dell
partner enom
partner netapp
partner nominet
partner parallels
partner sagepay
partner telecitygroup
partner vmware
partner zimbra