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Email Support

Our friendly support services are available to all our customers 24 hours a day, 365 days of the year. Unlimited technical support via email and phone is included free and all our support is provided using standard geographic UK phone numbers

Email set-up and support documents

Our website contains set-up guides, and other useful information, for setting up your email with Outlook, Android devices and iOS (iPhone & iPad) mobile devices.

Service Update

If you are experiencing issues with receiving mail or receiving bounce backs advising unknow user or disabled user from Google this may be a result of our recent transition from Google Anti Spam to FutureSpam, Further information on this transition and how to resolve this can be found here

Alternatively please contact our support team for further assistance

Contacting our UK support team

Looking for MX record details?

They're available on our technical information page.

Looking for remote support?

Click remote support and follow the instructions

Latest support updates

Please note, the @simplyms_status Twitter feed is only for updates. Please direct all questions through our standard support channels.

Certified Partners

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partner parallels
partner sagepay
partner telecitygroup
partner vmware
partner zimbra